Our Courses

Courses

Enhancement Series for Business Executives

This program is tailored to fit the business executive seeking to advance professionally. The class is designed to enhance social skills and self-confidence, thus providing an advantage in seeking a job or career change, in distinguishing oneself among his professional peers, or in vying for a promotion.

The following topics will be discussed in great detail through lecture, demonstration and participation:

Effective Networking

Introductions

Handshakes

Greetings

Business Card Protocol

Communication Skills

Eye Contact

Rising to the Occasion

Listening Skills

Body Language

Interviewing

Resumes

Top Reasons People are not Hired

Questions and Responses

Follow-through

Professional Image

First Impressions

Business Attire

Personality Profiling

Testing

Assessment

Awareness

Perspective

Areas of Improvement

Written and Electronic Correspondence

Stationery

Business Correspondence

Receiving and Responding to Invitations

Thank-you Notes

Telephones

E-mail

Dine Like a Diplomat

Duties of the Host and Guest

Toasting

Conversation

American and Continental Styles of Dining

Correct Usage of Glasses and Silverware

Visual Dining Tutorial

Tipping

International Protocol & Business Etiquette

This program is designed for American and foreign executives, professionals and entrepreneurs seeking to optimize their existing talents and to provide soft skills to help with competition in a global market. Since international business demands mental flexibility and awareness, one may use protocol and personal diplomacy to enhance his success in presenting or introducing his products and services domestically or abroad.

This course includes the following:

Effective Networking

How to Make an Entrance

Greetings

Handshakes

Introductions: Business and Social

Honorifics

Forms of Address

Business Card Protocol

Electronic Correspondence

Business Telephone

Cell Phone

Voice Mail

E-mail

Text Messaging

Facsimile

Communication Skills

Eye Contact

Rising to the Occasion

Body Language

Listening Skills

Interviewing

Resumes

Top Reasons Why People are not Hired

Getting Past the Gatekeepers

Entrance

Questions and Responses

Follow-through

Effective Presentations

Preparation

Controlling Anxiety

Reading Your Audience

Visual Aids

Audience Participation

Mistakes To Avoid

Appropriate Attire for the Occasion

What To Wear and When

Clothes and Corporate Culture

First Impressions

Developing Your Professional and Personal Image

Personality Profiling

Testing

Assessment

Awareness

Perspective

Interpersonal Interactions

Areas of Improvement

Handwriting Analysis

The Signature

Personal Analysis

Hiring New Employees

Building Successful Work Teams

International Protocol

Pre-meeting Strategy

Rank and Status

Forms of Address

Business Card Protocol

Business Customs and Terminology

Business Introductions

Body Language in Various Cultures

Global Communication Styles

Global Conversation Skills

High- and Low-context Cultures

Time Management for Different Cultures

Perceptions and Misperceptions

Gift-giving Protocol

Strategic Do’s and Don’ts

Business Travel

Dine Like a Diplomat

Business Entertaining

Invitations

Receiving Lines

Duties of the Host

Duties of the Guest

Seating Guidelines

Taking Your Seat

Napkins

Toasting

Conversation

Table Presentation

Posture at the Table

Excusing Oneself

American, Continental and Asian Styles of Dining

Correct Usage of Glasses and Silverware

Visual Dining Tutorial

World-class Dining Do’s and Don’ts

Tipping

Correspondence

Stationery

Social and Business Correspondence

Social and Business Cards

Invitations

Receiving and Responding to Invitations

Thank-you Notes

Golf Etiquette

Priority on the Course

Safety

Distractions

Pace

On the Greenace

Lost Balls

Care of the Course

Rule 33-7

The Genteel Spectator

Business Etiquette for College Students, Graduates and Young Adults

This program will serve as a catalyst for enhancing your interviewing skills and career marketability. Knowledge mastered in this seminar will give you an advantage over your competition in today’s highly competitive job market.

The following topics will be covered in detail through lecture, demonstration and participation:

Interviewing

Resumes

Top reason people are not hired

Getting past Gatekeepers

Enter the room

Where and when to sit

Answering frequently-asked interview questions

Leaving the interview

Follow-through

Dine Like a Diplomat

Duties of a host and hostess

Duties of guests

Table presentation

Styling of dinning (American and continental)

Conversation

Toasting

Effective Networking

How to make an entrance

Greetings

Handshakes

Introductions

Business card protocol

Correspondence

Stationery

Thank you notes

Extending and accepting invitations

Electronic correspondence

Acknowledgements

Business attire

Clothing and corporative culture

First impression

Developing a professional image

Communication skills

Eye contact

Rising to the occasion

Body language

Listening skills

Social Graces

The rules of etiquette have not been contrived to make those who are familiar with them seem important or those who are not familiar to feel uncomfortable. These rules simply have been practiced for quite some time and have proven to be practical and in good taste. This one day program touches on everyday manners which are a combination of common sense, kindness, generosity and consideration of others.

The following topics will be covered in detail through lecture, demonstration and participation:

Communication

Conversation

Correspondence

Telephone

Formalities

Greetings

Introductions

Names and Titles

Table Manners

Duties of the Host and Guest

Toasting

American and Continental Styles of Dining

Setting the Table

Correct Usage of Glasses and Silverware

Visual Dining Tutorial

Dining in Restaurants

Interrelationships

Spouses

Children

In-laws

Single Parents

Stepparents

Singles

Roommates

Dissolving a Relationship

Personal Lives

Ladies and Gentlemen

Neighbors

Strangers

Public Places

Prejudices

Visitors

Gifts, Gift-giving and Thank-yous

Special Occasions

Acknowledgements

Wedding Etiquette

A wedding, regardless of its size, is one of life’s most important occasions for a bride and groom. Careful planning and preparation are essential if everyone is to enjoy the day. Join us for our one-day seminar and allow us to share our expertise and socially acceptable suggestions for your celebration.

Our topics include the following:

Engagements

Rings

Announcements

Party

Bride’s Trousseau

Household Trousseau

Wedding Events

Pre-nuptial Parties

Bridesmaids’ Luncheon

Bachelor Party

Rehearsal Dinner

Entertaining Out-of-Town Guests

Post-nuptial Parties

Ceremony

Reception

Planning the Wedding

Formality

Attendants

Ushers

Bride’s Expenses

Groom’s Expenses

Other Parties Expenses

Exceptions to Tradition

The Ceremony

The Reception

Attire for the Wedding Party

Various Weddings

Home

Evening

Day

Double

Military

Correspondence

Invitations

Announcements

Replies

Thank-you Notes

The Appropriate Stationery

The Format, Greeting and Signature

The Address

For Those Who Have Been Married Before

Widow, Divorcee or Widower

Engagement Ring

Bride’s Gown

Expenses

Gifts

Gracious Entertaining

Entertaining is such an important part of our culture for business as well as in the social arena. Being a gracious host is critical to the success of entertaining on any level. The expertise the Institute offers can insure that the next business reception, dinner party or barbecue on the lawn will be an event that will be especially appreciated and remembered by those who are guests.

This is a one-day seminar will include the following topics:

Invitations and Replies

Formal

Informal

Acceptance

Regrets

Table Settings

Formal

Informal

Family Style

Toasts

Making a Toast

Responding to a Toast

Toasts for all Occasions

Entertaining in Public Places

Preparation

Private, Public and Charity Balls

Cotillions and Community Debuts

Formal and Informal Dances

General Courtesies

Entertaining at Home

Dinner Parties

Food and Beverages

Luncheons

Teas

Receptions

Barbecues

Brunches

Card Parties

Individual Consultation and Custom Programs

Successful executives invest in themselves. The Institute offers instruction on personal image and business success for individuals or for groups. If necessary, a course can be designed for special interests, goals, problems, or time constraints. Some examples of possible areas of concern might be as follows:

Coaching for restaurant hosts and service staff

Polishing communication skills of sales teams and receptionists

Tutoring executives on dining skills

Direction and finesse for event planners

Consulting executive assistants on professional image